Define the problem before choosing the next step
A lost wallet login, a missing exchange deposit, a transfer to an unintended destination, and suspected theft require different information. Start by writing down which problem you actually have and which service, if any, controls the account.
Ethereum’s support material directs users of centralized exchange accounts to the exchange’s own support. A public tracker does not have access to that service’s internal accounts. For a self-custody wallet, access depends on its actual recovery design and the credentials or recovery methods you retained.
Use tracing for evidence
A trace can help identify a transaction record, show listed addresses, and organize a sequence of observations. It does not prove that two addresses belong to the same person or that a recipient is a criminal. Keep any ownership claim separate from the transaction evidence.
In Skooby, open a movement and follow its explorer link. Export the relevant rows, record the source and retrieval time, and explain exactly what the native-coin view covers. This gives you a useful evidence package without overstating the result.
Recognize an unsafe recovery pitch
Treat a request for your seed phrase or private key as a stop signal. Ethereum’s scam guidance describes impersonation and phishing that target people seeking help. Use official, independently verified support channels instead of links sent by a stranger.
Be especially careful with guarantees based only on a screenshot or address. A public balance does not demonstrate that the person making the offer has authority to return it. Skooby’s role is to make observations easier to inspect, not to sell an assured outcome.
Accurate statement: “These are the records returned for this public address.” Unsupported statement: “This proves we can recover the funds.”
Sources & scope
These guides combine Skooby product walkthroughs with the references below. Examples are illustrative. Skooby’s scans cover a limited recent window of native BTC or ETH activity.